Qualifications & Experience

Bachelor’s degree (numerical studies as Finance, Economics is a plus).
At least 1-2 years of experience on a similar position, preferably working for US market.
Comprehensive knowledge of claims processes and rebate structure.
Good understanding of AR balance and cash conversion cycle.
Proficiency in SAP and MS Excel.
Excellent verbal and written communication skills in English.
Ability to work independently and as a part of a team.
Excellent customer service skills.
Open minded and able to adapt to the changes.
Good time management & organization skills.
“Can do” attitude, solution minded, focused on result.
Availability to work in the afternoon and evening hours (until 6:00 pm - 8:00 pm) as the role will support North American markets.

What we offer

Working at Lipton Services, you will be the part of a great team of specialists and managers who support various Lipton global processes, including Order to Cash, Planning, Global Control Tower, Customer Collaboration, Master Data Management and many others.
Lipton Services office - where this role is located - is in Katowice city center on Dworcowa 8 St., close to the railway station. You can't imagine a better location if you commute to work by train or by bus.
We value the proximity of our Lipton Factory in Katowice Szopienice. You will have the opportunity to visit this Lipton site in the first weeks of work as a part of your onboarding process.
It is important for us to celebrate together our successes and engage in initiatives like Poland Business Run, Szlachetna Paczka or various office events related to wellbeing, integration, DE&I or just taste our fabulous tea!
We don't have a dress code, and your pet is welcomed in our office. :) We have a hybrid working model: Each week we work 2 days in the office and 3 days from home.
Our benefit package includes Health Insurance, Multisport card (the cost is shared between employee and employer), life insurance, PPK and PPE pension schemes, Employee Assistant Program (incl. psychological support) vacation allowance, additional birthday holiday and a lot of tea.

Approve/Reject Claims in Blacksmith tool related to promo activities as per agreed ToA (Table of Authority).
Work with Go to Market team to obtain missing information needed for claim resolution process.
Analysis of customer invoice and Blacksmith condition set up.
Prepare predictive approval request according to ToA and work with respective Go To Market for timely claim resolution.
Close cooperation with Bill to Cash, Credit Controllers and Go To Market teams for rejected claims.
Monitor open claims and drive timely solution for unresolved claims.
Responsible for flagging pricing issues identified in claims resolution process.
Process improvement for claims in markets.
Comply with agreed KPI/SLA.
Develop the knowledge of Blacksmith tool.